Basic troubleshooting

Reset your phone

Phones sometimes just need a break- turning them off and back on is all you need to do:

• Turn the phone off by pressing and holding the power button.
• Remove the battery and wait for a few seconds
• Replace the battery and turn the phone back on

Clean the SIM / memory card

Sometimes dust can get between the SIM and the phone causing communication issues:

• Turn the phone off and remove the SIM card
• Clean the gold connectors on the SIM with a clean lint-free cloth. Be careful SIMs can be fragile
• Replace the battery and turn the phone on without the SIM
• Turn the phone off, replace the SIM and restart the phone

Update your Nokia software

• It could be a software issue, so make sure you have the latest software for your phone and sign up for the My Nokia service. You'll receive free tips and tricks, and support for your phone. You'll also receive notifications when new software updates are available
• You can find answers to troubleshooting problems in detail, on Nokia's support pages.

Did you set up your email and connection settings properly?

When you first used your phone, you will have been prompted to set up email and connections. If this didn't work correctly or didn't complete, you may have issues using applications that require the internet.

To install these settings:

• Select the Menu button (the middle rectangular button on your phone)
• Select Applications
• Select Tools
• Then select Sett. wizard
• Then follow the onscreen prompts

Call in the experts

Our Geek Squad Agents are technology experts who are waiting to take your call or talk to you instore. They also have lots of technical advice for you online. Visit the Geek Squad website for more information.

Get in touch with us

Reset your phone

Phones sometimes just need a break- turning them off and back on is all you need to do:

• Turn the phone off by pressing and holding the power button. For guidance removing your SIM, read our SIM page
• Remove the battery and wait for a few seconds
• Replace the battery and turn the phone back on

Clean the SIM / memory card

Sometimes dust can get between the SIM and the phone causing communication issues:

• Turn the phone off and remove the SIM card
• Clean the gold connectors on the SIM with a clean lint-free cloth. Be careful SIMs can be fragile
• Replace the battery and turn the phone on without the SIM
• Turn the phone off, replace the SIM and restart the phone

Update your Nokia software

• It could be a software issue, so make sure you have the latest software for your phone and sign up for the My Nokia service. You'll receive free tips and tricks, and support for your phone. You'll also receive notifications when new software updates are available
• You can find answers to troubleshooting problems in detail, on Nokia's support pages.

Did you set up your email and connection settings properly?

When you first used your phone, you will have been prompted to set up email and connections. If this didn't work correctly or didn't complete, you may have issues using applications that require the internet.

To install these settings:

• Select the Menu button (the middle rectangular button on your phone)
• Select Applications
• Select Tools
• Then select Sett. wizard
• Then follow the onscreen prompts

Call in the experts

Our Geek Squad Agents are technology experts who are waiting to take your call or talk to you instore. They also have lots of technical advice for you online. Visit the Geek Squad website for more information.

Get in touch with us